Eligible items may be returned for store credit only, no exceptions. The return window is 14 days from the date that you received the package.
Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached (if applicable).
Return shipping costs are the customer’s responsibility and we require proof of tracking for all returned packages.
We strongly recommend keeping proof of postage and your tracking number for the returned items until you’ve received your store credit. twistretch is unable to accept returns for lost packages without proof of postage or tracking.
Once your package has been delivered back to us, Please allow 5-7 business days for your return to be processed and a store credit to be applied.
We will not accept returns for final sale items, no exceptions.
We don’t offer exchanges right now. You can return your item to us for store credit, and then place a new order to get the item of your choice.